Monday, April 14, 2008
For three days, examiners from Quality Texas roamed the halls of TMA, interviewing management and staff, seeing our best practices, and probing our strategic planning processes. The visit was part of our application for the Texas Award for Performance Excellence. Win or lose, we will receive back a comprehensive report on what we do well and where we can improve. The program is part of the Malcolm Baldrige National Quality Award.
Posted by Steve Levine at 10:00 AM